Customer Care

Good to know.

Everything about shipping, returns, pickup, and the rest. Can't find it? We're an email away.

Shipping

How much is shipping? +
Free ground shipping on U.S. orders over $50 — our treat. Under that, a small flat rate shows at checkout. Depending on where you are, ground takes about 3–8 business days. Need it sooner? You can upgrade to an expedited option at checkout.
When will my order ship? +
We process orders within 24 hours of placement, pending availability and card verification, and ship Monday through Friday from our Brooklyn storefront. We don't ship on weekends or holidays.
Can I track my order? +
Yes. You'll get a confirmation email when you order, then a second email with a tracking number once it ships. You can also check status anytime under My Account → My Orders.

In-store pickup

Can I pick up in store? +
Yes, and it's free. Choose In-Store Pick Up at checkout and we'll email you the moment your order is ready at 198 Smith Street — no shipping charges.
Can you hold something for me? +
We can hold items for up to 24 hours. Email orders@articleand.com and we'll set it aside.

Returns & exchanges

What's your return window? +
For online orders, the clock starts the day your order arrives; for in-store purchases, it starts the day you buy it — either way, you have 14 calendar days. Full-price online pieces come back as a refund to your original payment, and in-store purchases (full-price and sale) come back as store credit.
What condition do items need to be in? +
New and unworn, unwashed, with all original tags attached. Footwear is only accepted in its original, undamaged shoe box without postal labels.
Is anything final sale? +
Socks, lingerie, hats, and cosmetics are final sale, as is anything marked final sale — none of it's eligible for return or exchange.
How do I send a return back? +
Returns are easy — for instructions, please visit our Returns page.
How do exchanges work? +
Our pieces sell out fast, so the safest move is to place a new order for what you want, then send the original back. Once your return reaches us, we'll refund the returned item.
When will I get my refund? +
Once your return arrives, give us about 5 business days to process it, plus another 5–10 business days for your bank to post the refund to your original payment method. We'll email you the moment it's on its way.
What about something I bought in the shop? +
In-store purchases can be returned for store credit or exchange within 14 days of buying it, in new condition with tags attached. The same final-sale list applies.

Gift cards

Do you sell gift cards? +
Yes — online gift cards come in a range of amounts and can be emailed straight to whoever's lucky, and they're redeemable online. For an in-store gift card, email orders@articleand.com.

Still have a question? Email orders@articleand.com or call 718-852-3620. Or come see us — 198 Smith Street, Brooklyn, open daily, 11am–6pm.